Refund Policy

Last updated: 28 July 2026

zVoice is operated by Novify Solutions LLC (Wyoming, USA).

Subscriptions are billed in advance

zVoice is a monthly subscription. Each billing period is charged at the start of that period and gives you the character quota of your plan for that period. Billing periods already started are non-refundable, in particular:

• characters you did not use before the end of the period;
• change of mind after the renewal has been charged;
• dissatisfaction with the output generated by the Service;
• forgetting to cancel before a renewal.

Cancelling

You can cancel at any time, in one click, from My account → Manage subscription. Cancellation takes effect at the end of the period you have already paid for: you keep full access and your remaining quota until then, and you are not charged again. Unused characters do not roll over to the next period and are not exchangeable for money.

Failed syntheses

We stand behind your quota. If a synthesis fails on our side, the characters are automatically returned to your quota — you do not lose them, and you do not have to ask. If a prolonged outage attributable to us prevents you from using your quota for a significant part of a billing period, contact support and we will extend or restore that quota. This is your sole remedy; we do not issue monetary refunds.

Free plan

The free plan involves no payment and therefore no refund. It is provided for evaluation only and may change or end at any time.

This policy does not affect rights that cannot be waived under mandatory law applicable to you. For any question, contact support@zvoice.app.